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Email us at support@ameyalabs.io and we'll get back to you as soon as possible.
For the fastest diagnosis, use the Send Feedback button inside the PrintWave app — it automatically attaches diagnostic logs so we can identify the issue right away.
Printer not found? Make sure your printer and iPhone are on the same Wi-Fi network. If it still doesn't appear, tap Add Manually and enter the printer's IP address.
Can't reach printer? Your printer may be asleep. Press the Wi-Fi or power button and wait for the Wi-Fi light to turn solid, then try again.
Nothing printed? Check the printer's display panel for alerts — paper jam, empty tray, or low ink are the most common causes.
For more help, open the Help section inside the PrintWave app.